thousands of letters are received on the SO 1
line every month. Of these, the
vast majority are pure
theta good
news (95%). However, a
tabulation of complaints, queries and requests (the remaining 5%) shows a very interesting
picture of where situations
lie that need to be handled. This
data is extremely valuable to
management for isolating situations well before they
blow up and
Rap. These summaries will be issued henceforth on a monthly and quarterly basis.
(FBDL 439)