the second of the two phases of activity an executive over an area engages in. Phase II is getting people to get the work done. After an executive has built up his area and trained the personnel (or when he has inherited an established area from a competent former executive), to continue to single-hand as in Phase I will destroy anything that has been built. Thus, in a formed activity, the only possible datum on which an executive could work effectively is "Get people to get the work done." At a slight sag or a mess-up or failure to hire and hat and apprentice properly, a Phase IIsituation can drop back into a single-handing Phase I. An executive must be able to see that he has dropped out of a comfortable Phase II back into Phase I and he must again single-hand, even if only for a day, to build the area once more to Phase II. See also Phase I in this glossary.